How To - Reset administrator username and password in SmarterMail

How To - Reset administrator username and password in SmarterMail

Applies to: SmarterMail (all versions)

To reset the primary administrator login and password in SmarterMail, follow the instructions below:

1. Stop the SmarterMail Service
2. Open Windows Explorer (My Computer)
3. Go to C:\Program Files\SmarterTools\SmarterMail (or wherever you installed SmarterMail)
4. Open the Service subdirectory
5. Make a backup copy of the file MailConfig.xml
6. Right-click on MailConfig.xml and choose Open With -> Notepad
7. Find the section that looks like this:
** System Admin ***************************
** To reset admin password, delete these items **
** and then restart the SmarterMail Service. **
*****************************************
< sysadminusername> ... < / sysadminusername>
< sysadminpassword> ... < / sysadminpassword>
*****************************************
8. Delete those lines and save the file
9. Start the SmarterMail Service

You should now be able to log in to SmarterMail by using the following:

Email: admin
Password: admin